Delivery Information

During the online ordering process customers are asked to provide us with their personal contact details as well as the recipient’s. In the event of a problem arising, Vital Flowers will contact the customer or the recipient to resolve the issue, thus it is essential that the correct information is given to avoid delays in delivery. Please ensure you have given us the correct full name, address, postcode, and contact number for yourself and the recipient.

If incorrect personal details are given, there may be a delay in delivery. We are not liable for late or non delivery, or delivery to the wrong address if the customer has provided us an incorrect address.

If we are unable to deliver directly to the recipient, we may accept a signature from a relative or co-worker as proof of delivery. We may also leave flowers in a communal area, such as in a corridor outside the recipient’s flat if we feel it is safe to do so.

In locations where third parties are involved in receiving deliveries such as hotels, hospitals, residences with concierge desks, or offices, the signature of the person authorised to receive the order will be accepted as proof of delivery. 

In the event that we are unable to meet in person with the recipient, we will leave a card with the appropriate contact numbers for rescheduling or with details of where the flowers have been left (in communal space, at the hotel desk e.t.c.).

All plants, flowers and sundries can be delivered nationwide (mainland UK) by currier. Northern Island and The Channel Islands are considered non-mainland UK. We use our own delivery service for London postcodes. All our flowers are delivered in water. 

We hand deliver to the following postcodes :

E1 E2 E3 E4 E5 E6 E7 E8 E9 E10
E11 E12 E13 E14 E15 E16 E17 E18 EC1 EC2
EC3 EC4 N1 N2 N3 N4 N5 N6 N7 N8
N9 N10 N11 N12 N13 N14 N15 N16 N17 N18
N19 N20 N21 N22 NW1 NW2 NW3 NW4 NW5 NW6
NW7 NW8 NW9 NW10 SE1 SE2 SE3 SE4 SE5 SE6
SE7 SE8 SE9 SE10 SE11 SE12 SE13 SE14 SE15 SE16
SE17 SE18 SE19 SE20 SE21 SE22 SE23 SE24 SE25 SE26
SE27 SE28 SW1 SW2 SW3 SW4 SW5 SW6 SW7 SW8
SW9 SW10 SW11 SW12 SW13 SW14 SW15 SW16 SW17 SW18
SW19 SW20 W1 W2 W3 W4 W5 W6 W7 W8
W9 W10 W11 W12 W13 W14 WC1 WC2