During the online ordering process customers are asked to provide us with their personal contact details as well as the recipient’s. In the event of a problem arising, Vital Flowers will contact the customer or the recipient to resolve the issue, thus it is essential that the correct information is given to avoid delays in delivery. Please ensure you have given us the correct full name, address, postcode, and contact number for yourself and the recipient.

If incorrect personal details are given, there may be a delay in delivery. We are not liable for late or non delivery, or delivery to the wrong address if the customer has provided us an incorrect address.

If we are unable to deliver directly to the recipient, we may accept a signature from a relative or co-worker as proof of delivery. We may also leave flowers in a communal area, such as in a corridor outside the recipient’s flat if we feel it is safe to do so.

In locations where third parties are involved in receiving deliveries such as hotels, hospitals, residences with concierge desks, or offices, the signature of the person authorised to receive the order will be accepted as proof of delivery. 

In the event that we are unable to meet in person with the recipient, we will leave a card with the appropriate contact numbers for rescheduling or with details of where the flowers have been left (in communal space, at the hotel desk e.t.c.).

All plants, flowers and sundries can be delivered nationwide (mainland UK) by currier. Northern Island and The Channel Islands are considered non-mainland UK. We use our own delivery service for London postcodes. All our flowers are delivered in water. 

We hand deliver to the following postcodes :

E1	E2	E3	E4	E5	E6	E7	E8	E9	E10
E11	E12	E13	E14	E15	E16	E17	E18	EC1	EC2
EC3	EC4	N1	N2	N3	N4	N5	N6	N7	N8
N9	N10	N11	N12	N13	N14	N15	N16	N17	N18
N19	N20	N21	N22	NW1	NW2	NW3	NW4	NW5	NW6
NW7	NW8	NW9	NW10	SE1	SE2	SE3	SE4	SE5	SE6
SE7	SE8	SE9	SE10	SE11	SE12	SE13	SE14	SE15	SE16
SE17	SE18	SE19	SE20	SE21	SE22	SE23	SE24	SE25	SE26
SE27	SE28	SW1	SW2	SW3	SW4	SW5	SW6	SW7	SW8
SW9	SW10	SW11	SW12	SW13	SW14	SW15	SW16	SW17	SW18
SW19	SW20	W1	W2	W3	W4	W5	W6	W7	W8
W9	W10	W11	W12	W13	W14	WC1	WC2